SHIPPING POLICY

Orders placed online are usually dispatched within 24 hours of receiving them. Delivery dates will vary according to your location. Upon receiving your package, carefully check the products with the enclosed receipt. Occasionally, the environmentally sound packing material inside your box can 'hide' and cover up smaller bottles. If there is a discrepancy, please call customer service within 24 hours.

Shipping Options:

USA

• UPS Ground

These orders are tracked and you will be provided with a tracking number. Delivery times vary depending on your location - please see the map below:

UK & Europe

• Flat Rate of $25
• USPS (Priority Mail International)

International

• USPS (Priority Mail International)

Transit times vary but usually take between 6-10 days, not including potential customs delays. 

RETURNS POLICY:

We are happy to refund any unopened items within 30 days of purchase.(*)

• Only unopened, undamaged and unmarked products can be accepted
• Plastic seals must still be intact
• Returns must reach us within 30 days of purchase
• Please notify us of damaged parcels or breakages within 3 days of receipt
• Shipping and handling charges are non-refundable, and we cannot reimburse postage for returning products.
• We recommend sending packages by insured post to ensure proper delivery
• In some cases a small re-stocking fee may be charged

If you have ordered a product by mistake or have changed your mind, please return them to

USA

100 Executive Blvd., Suite 101, Ossining, NY 10562, USA


Tel: 866 508 8357

UK & Europe

Unit 9, Horseshoe Business Park, Upper Lye Lane, Brickets Wood, St. Albans, Herts WD6 3EG, UK


Tel: 0843 - 289 7344

Once you have posted the product please email us at admin@detoxmetals.com so that we know that the parcel is en route and we can begin the process of returning your money. Thanks!