Shipping and Returns12th February 2016 2022-11-14 19:52
Shipping and Returns
Orders placed online are usually dispatched within 24 hours, or one working day of receiving them. Delivery dates will vary according to your location.
Upon receiving your package, carefully check the products with the enclosed receipt. Occasionally, the environmentally sound packing material inside your box can ‘hide’ and cover up smaller bottles.
If there is a discrepancy, please email Customer Services within 24 hours of receipt – [email protected]
Orders shipped in the US are sent usually in the most efficient way possible, using various different delivery routes via USPS or FedEx. The system will automatically choose the quickest and most efficient way of sending all orders.
These orders are tracked and you will be provided with a tracking number. Delivery times vary depending on your location.
Please use a full address as opposed to a PO Box as many of these couriers do not deliver to PO Boxes for security reasons.
OTHER INTERNATIONAL COUNTRIES
Orders from the following countries are also shipped from our USA Fulfilment center using DHL PACKET INTERNATIONAL with tracking details: Bermuda, Bolivia, Brazil, Bahamas, Cook islands, Columbia, Costa Rica, Dominion Republic, Ecuador, Grenada, Indonesia, Jamaica, Mexico, New Zealand, Panama, Peru, Tahiti, Philipines, Pakistan, Paraguay, Seychelles, Solomon islands, Sierra Leone, San Marino, Senegal, El Salvador, and Tunisia,
All orders to Canada are shipped from our US Fulfilment center using DHL PACKET INTERNATIONAL with tracking details provided.
EUROPE, UK & ASIA
All other orders to Europe, the UK, Asia, are shipped by courier and are tracked from our European Fulfilment center based in Cyprus using EMS COURIER, with tracking details. Delivery times can vary between 5 – 15 days depending on your location.
Once orders begin processing, an email with tracking details will be sent to your email address.
We hope you will be happy with your purchase. Due to safety factors, we DO NOT accept returns as when the product leaves the fulfillment centers we are certain that the products have been kept in the correct temperature and humidity, and have not been tampered with.
We have no way of knowing if the products have been tampered with after they leave our fulfillment centers, therefore we cannot accept returns of any kind.
So, please make certain that you order products that you will use wisely for yourselves and your loved ones.
Where do you ship?
We ship our products worldwide and cover most countries.
– in some countries duty tax might be asked in the customs.
– we are not responsible for any custom duty or import tax.
– sales tax and all the other delivery fees are included while making a purchase.
The delivery time depends on your country but on average within 5-15 days your order will be delivered.
Responsibility & Delays
- You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase.
- All orders will be shipped to the address listed on the confirmation page.
- If the shipping or billing information is incorrect, contact us immediately to avoid issues or delays.
- Please note that we cannot take any responsibility for delays caused by unexpected weather conditions, strikes, network system failures, or accidents.
- Delivery delays may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.
We cannot take any responsibility for any circumstances occurring during the customs process.
- We have no control over the process or additional charges associated with the delivery and importation of orders into any country.
We do not profit from these charges, and we work closely with carriers to try and avoid delays.