Shipping and Returns

SHIPPING POLICY

Orders placed online are usually dispatched within 24 hours, or one working day of receiving them. Delivery dates will vary according to your location.

Upon receiving your package, carefully check the products with the enclosed receipt. Occasionally, the environmentally sound packing material inside your box can ‘hide’ and cover up smaller bottles. If there is a discrepancy, please email Customer Services within 24 hours of receipt – phedon@detoxmetals.com

SHIPPING OPTIONS:

USA

Orders shipped in the US are sent usually the most efficient way possible, using various different delivery routes via USPS or FedEx. The system will automatically choose the quickest and most efficient way of sending all orders.

These orders are tracked and you will be provided with a tracking number. Delivery times vary depending on your location.

OTHER INTERNATIONAL ORDERS

All other orders to Europe, UK, Asia and other countries of the world are shipped by courier and are tracked – you will be provided with a tracking number. Delivery times can vary between 5 – 15 days depending on your location.

RETURNS POLICY:

We are happy to refund any unopened items within 30 days of purchase – there will be a 10% restocking fee on all refunds.

  • Only unopened, undamaged and unmarked products can be accepted
  • Plastic seals must still be intact
  • Returns must reach us within 30 days of purchase – the return address is provided when you receive the tracking information
  • Please notify us of damaged parcels or breakages within 3 days of receipt
  • Shipping and handling charges are non-refundable, and we cannot reimburse postage for returning products.
  • We recommend sending packages by insured post to ensure proper delivery
  • In some cases a small re-stocking fee may be charged
  • Packages arriving in a damaged state, with bottles opened or broken will not be reimbursed

If you have ordered a product by mistake or have changed your mind, please email us first and we will provide instructions and an address where to return, based on your location.

ADDRESSES FOR RETURNS:

Orders for Europe, Middle East and UK (if not certain email phedon@detoxmetals.com)

GMG Da Vinci Health Ltd
Panayia Aimatousa 300
Aradippou 7101
Larnaca
Cyprus
Tel: (+357) 24 82 33 22

Orders for USA, CANADA, JAPAN, ASIA,  AUSTRALIA, CHINA, INDIA (if not certain email phedon@detoxmetals.com)

Receiving Department (RETURNS)
eFulfillment Service – Detoxmetals.com
807 Airport Access Road
Traverse City
Michigan 49686
USA
Tel: 1-855-449-5473

Before returning products it would be best to email phedon@detoxmetals.com and we will respond with specific instructions quickly.